Outcomes - Selected Case Summaries



Request for Rectification of Financial Data

Informal Resolution | 20 October 2020

An individual requested the rectification of her financial data held by a bank, which she alleged was inaccurate. The data showed that a significant credit card debt was owed to the data controller (a bank). The individual claimed to have reported the debt as fraudulently incurred by an unknown third party, after which the account was closed. Some years later, the individual applied for a loan from another financial institution, but that application was rejected because of the outstanding unpaid credit card balance.

Because the complainant was unable to provide us with any evidence to support her claim that the bank had waived the credit card balance following her fraud report, we did not support the request for rectification and the case was closed.