Outcomes - Selected Case Summaries



Bank card statement

Informal Resolution | 18 October 2019

We received a data breach notification from a financial services company that had mailed a card statement to the wrong customer.  The recipient returned the statement to a branch office, and the company has now added an extra layer of verification to their process of preparing statements in order to prevent this type of breach from recurring.

We were satisfied with the actions taken by the company to rectify the issue, and no further action was required.