Outcomes - Selected Case Summaries
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Failure to Provide a Decision on an Application Seeking Permission to Obtain a Business Licence
Early Resolution | 02 October 2020
Department of Children and Family Services
A complaint was filed by an employee of the DCFS because it failed to respond to her application for permission to open her own business – permission is required for civil servants to engage in outside employment.
We contacted the internal complaints manager and, after a few emails had been exchanged, were advised that the employee had received a response granting her permission to obtain the business licence.